Brokers struggle with navigating the website to gather necessary information, leading to the need to contact internal teams or known underwriters.

Despite the use of online request forms, brokers still heavily rely on in-person networks and phone calls.

The right contact information is crucial, especially in situations where the familiar underwriter is not available.

Search functions and menus make it difficult to find the right product, leading brokers to prefer calling and having internal teams prepare paperwork for them for convenience.